Our promise to you




Whether you're here for business or pleasure, we want every visitor to have a great experience.

To help achieve this, the destination's businesses are making a number of promises about the experience visitors can expect. So if you're phoning to make an enquiry, looking at our website or visiting in person, you can expect a friendly service and an experience that delivers on its promises.




1. Easy to contact us


We make it easy for you to get in touch and find out what you want to know. Our contact details are readily available and we'll respond to messages within 24 hours.




2. Clear and honest information


Whether online or over the phone, we provide the facts upfront so there's no surprises down the line. We answer your enquiries in full and make sure our website is up to date with essential information.




3. Straightforward prices


Our prices are transparent, with no hidden charges. We make it clear what's included and excluded and draw your attention to any surcharges or facilities and services that carry additional charges.




4. Easy to book and buy


We explain how to book and buy and make the process as smooth as possible. Payments methods are clearly stated and we provide a confirmation of the transaction.




5. A Lincolnshire welcome


Every visitor is greeted with a smile and a warm welcome to the destination. We aim to share with you our 'local character' and you'll see aspects of that as soon as you arrive.




6. Friendly and helpful staff


We go the extra mile to help you make the most of your time with us. Our staff are customer-service trained, knowledgeable about the local area and available to assist when you need them.




7. A Lincolnshire experience


Wherever possible products are sourced locally and we employ staff that live in the local area. We're proud to be a Lincolnshire business and use our knowledge to help you to explore the destination.




8. Your comments taken on board


We ask for your feedback, act on it and tell you what we've done. We acknowledge customer reviews and have a system in place for complaints.




9. A promise to stay in touch


We stay in touch (if you want us to) using the method of communication you prefer. You can also find us on social media to keep up to date with our latest news.




10. Reasons to return


We strive to develop our business to offer you something new and provide offers and incentives to entice you to return.




A favour in return




In return, we need your help to ensure Skegness, Mablethorpe & The Wolds continue to thrive as destinations that visitors want to return to again and again.




1. Try some local flavour


Buy your food, drinks and souvenirs from independent shops and markets to help support our local economy.




2. Hike, bike or 'like' public transport


Give you car (and driver!) a rest for the day; walk, cycle or use public transport. Travel more slowly, see more and look after the environment.




3. Tell us how we did


Give us your feedback. Be honest about your experience; what you liked and what you didn't, so we can continue to improve.




4. Share the love


Help us to tell more people about our destination. Follow us on social media, share your experiences and photos online and recommend us to friends and family.




5. Please come again


There's so much to see and do so we hope you can return. Perhaps for a longer stay or to try a new experience. We look forward to welcoming you back.